SASSA

Fix SASSA Declined Grant Online

The South African Social Security Agency (SASSA) receives thousands of complaints each month from new applicants and existing beneficiaries regarding grant-related issues. The most common reasons for the SASSA declined grants are related to eligibility, income, and identity verification.

  • Identity verification failed
  • Alternative income sources detected during the means test
  • Incomplete or duplicate application
  • Ineligibility for the selected grant programme
  • Name or surname changed and not found in DHA records
  • Mismatched or incorrect contact information (cell phone number)
  • Banking details not registered in the applicant’s name

Fix SASSA Declined Grant

To fix your declined grant application and continue receiving monthly SASSA payments as an eligible beneficiary, first confirm your information is accurate using the “Update SASSA Application” service. Then, ensure your bank balance is below the means test threshold and submit your appeal to the Department of Social Development.

  1. Visit the SASSA appeals website at https://srd.dsd.gov.za/appeals.
  2. Enter your ID number and the phone number used during SASSA application process.
  3. Request a PIN, which will be sent to your registered phone number.
  4. Once received, enter the PIN and select the month for which you want to appeal.
  5. Choose the reason for the appeal and submit your request. Await the outcome of your appeal.

Please note that the approval process for a declined SASSA grant may take between 30 and 90 days. SASSA has acknowledged potential delays in processing appeals due to the high volume of applications received each month.

After submitting your appeal for the declined grant application, visit sassacheck.com to check whether your SASSA status has been updated and approved for monthly payments.

SASSA Status Check

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183 Comments

  1. Beauty k mshayisa says:

    I lost my phone and it’s not easy for me to change my banking details and I’ve last received my R350 grant payment since 2021 November, please help I’m not working .

  2. Siboniseni says:

    Appeal for September 2023

  3. Aphiwe Mxatyelwa says:

    My R350 have approved but no pay day…now it’s ‘ve been 3 months my i don’t get R350 but status has approved

  4. Hi sense last year for 5month my appeal declined and October last also declined

  5. Lindokuhle says:

    My 350 for last year December decline and it says because of the money that i receive but i didn’t receive any money i did appeal but even today it hasn’t been approved

  6. Bonolo dube says:

    Isn’t necessary to appeal November if your status says pending

  7. Afternoon the last time I received 350 it was April 2022
    My status says I hv n income but I’m not working .

  8. Sphesihle says:

    Hi my 350 grant he told me to there is no card record when go to widraw money please help me maybe 10 Times now

  9. Patrick sondhlani says:

    I didn’t get my 350 on June 22
    Decline
    Nov23 decline
    August 2023 decline

  10. Nokuthula mthethwa says:

    Hy sir or madam i have a problem of my appeals they were declined please help what can i do

    1. SASSA Appeal takes at least 3 months Please wait if your Appeal Failed it is best to visit SASSA office.

  11. Hi my 350has decline I think it’s because some guy use my card to get his payment bcoz he doesn’t have a card what can I do😭

  12. Constance says:

    Hello sir/ madam Im asking you to fix my sassa srd 350 please is declining since May up until now so can you please assist ..I really in need of the money please..I’m not working

  13. Tshifhiwa says:

    Hi I’m mudau tshifhiwa some of my R350 decline and I do not have a sorce of in come into my bank account why please help me to find out

  14. Sakhumzi Tokwe says:

    My sassa 350 decline always I don’t know what is happening

  15. can you help me September and October has declined

  16. Hi my September srd grant for September has declined will you please help me

  17. Luthando Mosana says:

    Hi my is Luthando Mosana my srd grant for September was declined, I do not get any income at all and I did lodge an appeal. Will you please assist me?

  18. Gadifele Phiri says:

    my srd sassa decline i dont know why

  19. Zandile mnisi says:

    I’ve lodge an appeal but still no luck since last year November I don’t know why

  20. Ncedo Yalezo says:

    I’ve been decline in july and August the reason why in june i deposit the money in my bank card 1000 which was not belongs to me.Now september approve.So how about these two months how can i do to get paid for them.

  21. Hi let me aask something

    I didn’t get my payment September because of mom send money to my account

  22. Mncedisi Mbongwa says:

    hi can you please help me to change my cellphone number because I have been contacting SARS offices for long time and they say they will help me but still my number have been not changed.

    1. You can do it online 1st report your old number as lost sim already mention above then go to SASSA account and edit personal info and add your new number otherwise visit SASSA office it will be fast and easy for you.

  23. Johnson Sefitlholo says:

    I did appeal two times for my uncle it says debtor August Nd September pls help 🙏🙏🙏

    1. You will receive your grant in november 2023 for more information visit SASSA offices.

  24. Puseletso Michelle pitja says:

    I got declined I don’t know why

  25. Jim Malepe says:

    Hi my name is Jim Malepe my srd grant of August is declined and i don’t know why because i don’t have any source income

    1. I got declined in July and September and I don’t know why because I don’t have any source of income

        1. Gerhard Moos says:

          I still waiting from last year

  26. Melusi Ndlovu says:

    4 months I’m not get money and 350 decline why we sick and tired know

    1. Please Contact SASSA Directly on Headquarters Phone: 012 400 2322
      Toll-Free Call Centre: 0800 60 10 11

  27. Rebecca Mogano says:

    Hi, my name is Rebecca Mogano, my srd Grant of August is declined because of my sister send me money on my other bank account. Can you please assist me. Thank you.

  28. Dimakatso says:

    I My appeal status says verification fixed .then pending since last year 😕

      1. Innocent Malandela says:

        Hy

        My 350 has been declined since from August

        1. Please check your status for october here https://sassacheck.com/ new grant status updated by sassa if it still declined Please appeal online to SASSA for each month you will get your grant soon.

          1. Nomvuyiseko Nxumalo says:

            Since May please help coz I never work and I just get grant for my children 2. Since declined

    1. My apple still pending sinces last year

  29. My status are decline for this month I don’t know why?

    1. I think SASSA canceled your Grant Please use whatsapp or visit SASSA office to confirm.

      1. Snethemba says:

        I registered since last year also did appeals for several times up until now, but still I don’t get r350 and other months showing the date but the money not reflecting in my account

  30. Nkosingiphile Giltro mazibuko says:

    Hello please help me since I appeal last year

      1. I didn’t get my 350 of August beucouse of the monkey that i won in betway pls help me.

        1. You failed your Mean Test wait for 30 days and then contact Officials.

          1. My September 350 i didn’t receive because someone used my account to send money even now he did the same mistake

        2. I didn’t get my money for October bcz of betway money that I won please help what should I do now

          1. Amukelani says:

            I want to appel my sassa grant

        3. My r350 just declined for July and August

          1. Susan prinsloo says:

            Didn’t receive my January sassa grant. They have declined my money because they say I have in income. I don’t have any income. I’m unemployed.

        4. This thing is not fair…
          Some of our friends and families they sent us money for different reasons.. example for grannies medication… once they sent you the money.. you in trouble they identify you as as source of income

          1. This is so true they decline you for no reason at all but they forget we also need to survive as we cannot survive on R350 alone as we also have to pay rent/buy food/clothing/water and lights/ and like u said medication as clinics and hospitals don’t always have them

        5. Ronald kgawane says:

          I didn’t get sasaa because my cousin send me 100 two times a month so I’ve been decline nd I’m unemployed

        6. Avhawanali says:

          I didn’t get my grant for December 2021 because of my last nasfas payment at college

          1. No income source

        7. MATLADI EVENS SHAI says:

          My earliest payment was provided but after that rejected and ever since I appeal but I see paydate but I never received the money so who’s collecting and why is giving me problems?

      2. Why am i approved but not a pay day

          1. Puleng Sefako says:

            Decline since 2021 in 2022 September that’s when I received R350 reason it state source of income I mistakenly entered my grandmom account no so plz hlp

      3. Peter sibusiso says:

        My sassa R350 was declined due to UIF

      4. Nondumiso says:

        I dnt get my R350 since August i dnt know why

        1. decline y. source of income from were. mara sassa

      5. I’ve been rejected for 5 months how do I fix it

        1. Cathrine Thembisile says:

          Is being a year now am not receiving R350

      6. Aubrey thapelo says:

        I didn’t get my money because of I received money from my mom

      7. Stephina Madibe poto says:

        Hy I didn’t get my money for July and January please help me

      8. Jabu Cynthia says:

        My appeal dicline cince 2022 April August September no money

      9. LEBOHANG jacob says:

        Hi plZ help since i apply for an appeal since last year July till now now didn’t get any respond why

    1. Hy

      My 350 have been declining since from June

        1. My sassa grant has been declined i don’t know why please help I’m going to die with hunger

      1. Pule Mokwale says:

        My application has been declined

        1. Esther Moodley says:

          Hi I tried for the 350 from April and it was declined cause my UIF was finished and I have no other sauce of income which I’m desperate cause I’ve 3kids to feed

        2. Mpho Gift Raleting says:

          I have not received my R350 for September and October

      2. Catherine says:

        I was declined June August October and February why but received nothing in my account I appeal for that months but not received anything

      3. Rosalind Busisiwe Mavuso says:

        Declined on November 2023 it says identified source of income…and i don’t have it was only money sent for my mom in my account

      4. Khohlwa that’s the way they flush us out of the system….they jst decline me Fr no apparent reason….my financial status is still the same as the day I applied…I really don’t know what changed.

    2. Help since I appel 2019

    3. Londile Queeneth says:

      My R350 last year September decline and this year July and September too pls help me im not work.

    4. Since I applied last year i don’t see pay dates

    5. Please help me with my appeal please is always declining

      1. Thandiwe Keti says:

        Hi my 350 was approved the date was on 25 of March but I didn’t get it I want to know why help please

    6. Thabile nyathi says:

      350 is very important into my life I don’t have jobs

      1. Ntuthuko Ncebazakhe Tiyo says:

        Morning, please help my SRD R350 grant is declining since last Month April 2024 and now May 2024. And there’s no source of income you claim it was identified under my identity unless it’s some kind of a fraud. My funeral cover depended on it each month. Now what am I going to do?

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