SASSA Referred Status
SASSA Referred status means your application is under extra review and does not indicate rejection. SASSA uses this process to safely verify your information through SAFPS, DHA, UIF, NSFAS, and SARS. If your identity verification is required, you need to complete your biometric identity verification to finalize your grant approval.
Resolving Your SASSA Referred Status
Beneficiaries with “Referred” status were previously required to complete eKYC verification at the SASSA online portal. This process is no longer valid due to the introduction of biometric verification. From 1 September 2025, the SASSA Referred status now requires an in-person visit to a SASSA office to complete biometric verification (fingerprint scanning).
- Go to your nearest SASSA office in person.
- Bring your original South African ID card or ID book.
- Request a SASSA officer to resolve your Referred Status for SRD Grant.
- You will need to complete your ID verification as required.
- The officer will capture your biometric fingerprints and facial recognition.
- If necessary, you can update personal details such as citizenship, name, age, or phone number.
- After verification, you will receive a receipt confirming your application has been updated.
How Long Does It Take to Update Your Referred Status
Your identity verification record will be updated in the SASSA system within 14 working days from submission. Once your status is updated to approved, you will begin receiving your monthly grant payments, and your Referred status will be fully resolved.
Note: SASSA Status Pending is temporary and will change once SASSA updates your record in the online system.
Prevent Your SASSA Application from Being Referred
To avoid having your SASSA application status as “referred,” take proactive steps to ensure your details and documents are complete and accurate. The South African Social Security Agency (SASSA) updates application outcomes within 90 days, either approving or declining applications. Applications may be referred if there are missing documents, suspected fraud, or discrepancies in eligibility information.
Submit Complete and Accurate Documents
To avoid a referred status, you need to submit all required documents correctly when applying. This includes your South African ID, banking details, affidavits, birth or marital certificates, medical reports for disability grants, or any other legal documents SASSA requests. Make sure to upload everything in PDF format through the official SASSA portal.
Avoid Duplicate Applications
Only one SASSA application per grant is accepted. To prevent referred status, avoid submitting multiple applications for the same SRD R370 grant. If your initial submission is missing key information, such as your full name, ID number, or cellphone number, SASSA may request a reapplication, giving you another opportunity.
Contact SASSA for Enquiries
To contact SASSA for an enquiry on your referred case, dial the helpline 0800 60 10 11 or message the SASSA WhatsApp number 082 046 8553. If your referred case has not been updated within 14 working days after verification, the status can be followed up with SASSA.
When you reach SASSA, provide your reference number (Application ID). This helps SASSA easily check your application and confirm the required details.
I Johannes Nonyane my Id 74040256000 Since 2023 March idont get my sassa I thick 3/4 months i send my Hannies report even now I didn’t get responde
Since 2022 it’s decline until now and there’s no other incoming source
check status https://sassacheck.com/
January I don’t received my 350 jets so decline.
My is approved bt no date
All the appeals I’ve made from 2023 none of them have ever been approved or answered, but it said the appeal outcomes takes 60 to 90 days
I real wan to know the reason why my sassa is always declined and says alternative income whereas there is no alternative income at all.
So if the outcome it says pending what does that mean
Hii my one it says payday is null
Hi my name is Lethabo Molepo status says fixed verification what does mean and for how long ,ever since decline
Hi my name is Karabo I applied for sassa srd R350 and it says application is already active I don’t understand why
My R350 grant for March was approved till it’s “referred” what should I do to fix it
I need to help for me Plato come back
Hi my name is Nomglebo Precious Bhengu they have six months my 350 say referred
Hi I’m lebohang Gladys moletsane my srd sassa status is referred from last year 2023 March until now please help me to clear it asap 🙏
Hllo hi am being abrove frm 2019but than refferd pls hlp they keep saying they are investigating my story for so long from that time til now pls
Hello my name is Siphiwe mkwanazi my sassa status is saying referred for the past 5 months even now says like that and I’ve emailed all wanted documents cause they told me my identity was involved in fraud.please help stranded!!!
hi my application first shows approved and then went to referred so i went to go to the police station for an avidavid to say i was using my friends number for my srd application to register me so can u tell me what i must do to get my 350 back again pls
I suspect NSFAS what about you?
My application is also reffered please help
Please tell me WHT to do
My is approved no dates nd I use to pay at pick nd pay
I am also have a proboem my 350 grant says referred since march this year untill now so ho can i fix this
Good day my srd sassa status says referred since March 2023 till now please help me to resolve this matter or what can I do to resolve this matter 🙏
Hey name is pearl nhlanhla l need help my sassa status referred I don’t know what’s going on a very month check my status approved but when cames check my status referred I don’t know what going on my sassa status I need help nhlanhla
Hi my sassa says refered and everything is correct
I have reffered status since April last year I have sent Sassa proof that I’m not on any fraud data base etc n still no joy yet domestic workers etc ppl that are working are getting approved n Sassa still hasn’t sorted my reffered status n continue to give me reffered status since April last year till today
Hi My name is ntombovuyo majola I need help my sassa status referred I don’t know what’s going on a very month check my status approved but when cames check my status referred I don’t know what going on my sassa status I need help
My application referred AUGUST 2021 to 2022 to 2023 is referred 3year nothing money income
Source of income is referred 2022 to 2023
Since from March my status says reffed I dnt know it says approved then reffed
Please look for this matter am beginning please
Thank you
S.VILAKAZI
My application referred since October 2023 and this month says approved
my aplication was olso refered i sended the docomends that sassa
I made an apeal and status said approved then after that it changed to reffered so i whish to know that what causes or changed aproved to be referred
Dear Sir/Madam
My name is Masixole Gulwa ID 8303016288 Cell phone number registered for sassa is 07407199 I reside at nu9 Mdantsane suburb of East London Eastrn Cape province my alternative contact is 0797628
I would like to enquire about my srd 350 grand that I last received it in February, I’ve been approved since then but not getting any pay date and my status keeps on showing Referred status and I don’t know why because all my details are still the same including my Capitec bank details.
I’m really desperate for this money as it was making a change in my life and family.
Please look up for this matter and I will appreciate your soonest response
Thank you
M.Gulwa