SASSA Change Phone Number
SASSA Social Relief of Distress SRD R350 Grant and other social grants cannot function without your phone number and your South African ID. If you want to continue receiving the grant every month, it’s essential to keep your personal information up to date and there is no room for errors.
The process of SASSA Change Phone Number is simple and only takes 1 minute. Make sure you have the Identity card number that you used to apply for the SASSA SRD grant to change your number.
There are 2 main reasons For a Number Change
- Incorrect Contact Information in the SASSA grant Application.
- Sim Card lost, or Cell Phone Stolen.
Process of SASSA Change Phone Number
To change your SASSA number for SRD R350 and all other grants, including Disability, Old Age, Care Dependency, Child Grants, and more, follow this method. It works the same for all of them.
- Visit the SASSA services portal to access your SASSA account.
- Enter your 13-digit South African Identity Number in the “ID Number” box.
- Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
- Click “Submit” to verify your identity as the original applicant.
- Select “Change Phone Number.”
- Provide your new cell phone number to update your SASSA application contact details.
- You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
- Enter the SASSA OTP code and click “Verify Pin.”
- You’ll receive another message to confirm your request to change your cell phone number.
- Click “Submit” to approve the number change.
- Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.
Notice: Avoid frequent cell phone number changes. SASSA advises beneficiaries against multiple monthly changes, as this may affect monthly grant payments, causing delays in Sassa Reapplication approval and potential until verification is complete.
Report SASSA about Stolen Phone / SIM Card
If your cell phone is stolen or you lose your SIM card, which is registered to your SASSA application, you need to follow these steps to change contact details with SASSA without OTP.
- SASSA officials warn that if you have lost your cell phone number report this incident to SASSA immediately.
- To report your stolen registered cell phone number to SASSA click on this link: https://srd.sassa.gov.za/sc19/auth
- Enter your ID Number.
- By submitting your ID number you confirm that your cell phone number used for SASSA SRD R350 grant application was changed without your permission.
- Confirm your choice with Yes or No.
- If you agree, you will receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’
Reminder for Beneficiaries
- Log in to your SASSA account and check your SASSA status. If it displays ‘record not found,’ directly contact the SASSA helpline at 0800 601 011 to block your payments.
- Proceed to the Change Phone Number process online to update your contact details.
- Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.
I want to change R370 cell number
The process outlined on this page applies to all SASSA grants, including the SRD R370 grant. Please follow the instructions carefully. One common mistake people make is forgetting to report their old phone number to SASSA. This is often why attempts to change phone numbers show as invalid or fail. Make sure to report your lost or old number first before adding a new one.
Pls help me I forgot my application number,so I want to change the number
Please check your sassa status here it will also your application id on status page https://sassacheck.com/
Changing cell phone number when i try to enter my ID and application ID it says failed
I entered my ID number and application number but it said “invalid ” and I really want to change my number for R370 grant because I lost that sim
My name is Nkosingizwile Clement Mbatha ilost my sim card mybe its a year now the time i go to Vodacom shop they told me my number was giving another person iam no longer use this nomber pls help me to register another cell phone number
My Name is khutso Naphtaly Rakubu I lost my sim card number maybe it’s a year so I’m no longer using the number,so I would like you to help me change my number
Hi don’t have this number that I apply with I lost sim but have new number but cannot receive sms Dawid Booysen
I don’t remember my mobile number
Hi there I don’t have access to that phone number no more and need to update to my new contact number but getting failed message when trying to change it online.
please advise on what to do.
Thanks
I don’t have that sim any more the phone was stolen
I don’t remember my application number before
I’m using someone ‘s Email address
Hi l not remember in my foni number to register in SRD 370
I’m also in the same promblem I have no access anymore to the old number used for my grand I want to change it
I want to change my cellphone number on srd R370
I want to change my cellphone number on sassa srd grant
I want to change my cellphone number for 350
I’m Also in the Same Problem I don’t I have no Access Anymore to the old Number used for my Grant i want to Change it.
Please report the old number so it will be removed from SASSA database, and then you can add a new Number
Hy i can’t to continue with my appeal
I lost my sim card so I need to update my new number
I lost my cellphone number and I also want to change it by doing face ID verification if possible
I lost a sim card and I don’t remember the number now I want to change the number and the code I don’t remember please help me
i already changed my number, but when I withdraw at pick n pay it wants a sassa card pin
?
Which way u use to change phone number plz help me?
I’ve forgotten my old number so I’m willing to change my 350 to my new number Which is 07317238
I also want to change my numbers online how can I do that?.
I lost my old number then I went to vodacom shop to make a sim swap but I didn’t get help.please help me to change to new number it been months trying but website is not working.
i want to change my phone number and my banking details because i haven’t receive any payment dates ever
How to find out wat number is used
Only from SASSA office with the help of your ID number
Good day
Please let us know if the link is working to apply for social grant for my baby, as the current website is under maintenance. Please advise when will it start taking new applications.
I would like to change my srd number I used my cousin’s number for applying now am stucked I wan update my banking details plz help me
I lost simcard for 5 months
I want to change My sassa verifying number someone stole my phone
I need to change my cellphone number because it seems like they are someone that is using my id coz it my first time to apply then is tells me is already is active
Please use your Phone and id to check SASSA status here to confirm https://sassacheck.com/
I want to change my number for 370 grant because i lost my fone that is my new number 063711359
First of all report your lost number as described above then go to SASSA status here https://sassacheck.com/ and add your old number to check if it is still connected to your grant or not then follow above guide to add your new number in sassa grant application
I want to change my number for R370 Grant because I lost my SIM card I have new number now
06865559
We do all that but when you type in your ID number and Application ID on your ”services portal” it says ”invalid”, since from the 10th of April 2024 it has been saying the same thing. Is there any other way to update our cellphone numbers besides your ”services portal” which doesn’t work?
I report my stollen SIM card for 350 grant so I want to change that number to this number 06379403
Hello some one eat my 35o she is applying for me using her number and my I’d
Simcard lost that was used for srd 350 it was 06280499 want to change to new number 074371369
When I check 350 say failed
I lost my phone number that was using in 350. Now want to change please need help any one
If I put my ID it’s saying invalid
First check your sassa status here https://sassacheck.com/ to confirm if your number is still connected with SASSA or not
If the number is still connected what’s the next step
Hi i realy need help because my phone was stolen with my sim i register on srd 350 grant and i would like to change it to a new number because im struggling getting my old number can u please help me
I lost my simcard that i was using to receive std grant… but when i try to enter my ID and application ID it says failed
SASSA will need your details to complete this application Including ID number and Name, Surname and phone number
When I apply for SRD granting says am already applied and i don’t know that
Use your id and Phone to check status to confirm if it is active or not here https://sassacheck.com/
My daugther lost her phone . Does’nt know the application mobile number aswell the 6 Digget application ID. Shes unemployed and really in need for this SDR grand
Their lost SIM card so I need a help to change buy my new cellphone
My phone was stolen with the Sim card I was registered for an srd grant so when I try to report this matter after I entered the ID number the income it’s says failed please help what should I do
I lost my number that was registered to pay for sassa grand