SASSA Change Phone Number

SASSA Social Relief of Distress SRD R350 Grant and other social grants cannot function without your phone number and your South African ID. If you want to continue receiving the grant every month, it’s essential to keep your personal information up to date and there is no room for errors.

The process of SASSA Change Phone Number is simple and only takes 1 minute. Make sure you have the Identity card number that you used to apply for the SASSA SRD grant to change your number.

There are 2 main reasons For a Number Change

  • Incorrect Contact Information in the SASSA grant Application.
  • Sim Card lost, or Cell Phone Stolen.

Process of SASSA Change Phone Number

To change your SASSA number for SRD R350 and all other grants, including Disability, Old Age, Care Dependency, Child Grants, and more, follow this method. It works the same for all of them.

  1. Visit the SASSA services portal to access your SASSA account.
  2. Enter your 13-digit South African Identity Number in the “ID Number” box.
  3. Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
  4. Click “Submit” to verify your identity as the original applicant.
  5. Select “Change Phone Number.”
  6. Provide your new cell phone number to update your SASSA application contact details.
  7. You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
  8. Enter the SASSA OTP code and click “Verify Pin.”
  9. You’ll receive another message to confirm your request to change your cell phone number.
  10. Click “Submit” to approve the number change.
  11. Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.

Notice: Avoid frequent cell phone number changes. SASSA advises beneficiaries against multiple monthly changes, as this may affect monthly grant payments, causing delays in Sassa Reapplication approval and potential until verification is complete.

Report SASSA about Stolen Phone / SIM Card


If your cell phone is stolen or you lose your SIM card, which is registered to your SASSA application, you need to follow these steps to change contact details with SASSA without OTP.

  1. SASSA officials warn that if you have lost your cell phone number report this incident to SASSA immediately.
  2. To report your stolen registered cell phone number to SASSA click on this link: https://srd.sassa.gov.za/sc19/auth
  3. Enter your ID Number.
  4. By submitting your ID number you confirm that your cell phone number used for SASSA SRD R350 grant application was changed without your permission.
  5. Confirm your choice with Yes or No.
  6. If you agree, you will receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’

Reminder for Beneficiaries

  • Log in to your SASSA account and check your SASSA status. If it displays ‘record not found,’ directly contact the SASSA helpline at 0800 601 011 to block your payments.
  • Proceed to the Change Phone Number process online to update your contact details.
  • Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.

SASSA Status Check

430 Comments

          1. What happens if I can’t get my I’d application number cause I need to verify myself when I try to log in srd to check my status I’m basically lost as I lost my cellphone with the number I registered with too so what must I do now cancel my hole application? And register myself again?

        1. I lost my phone and it’s very hard to make a sim swap also it’s been months I’m not receiving any grant

      1. I lost sim card and is tough to make sim swipe can i get help on changing my lost number for 350srd

    1. Hi i need help my 350 grant i cant collect cell block my number i used for 350 i got 5 month i cant collect plz i need help

  1. Hi can u plz help to change my cell phone number on srd 350 grant because I lost the one I use to register for the first time thanks

    1. Hi name is Jones Ndou tshifhiwa I need help I want to change old cell phone number there have some one use my old number

        1. Hey.. Can you plz help me change my number.. I did not have a phone so i used my susster number for my srd R350.. We did try to change the number but it’s saying failed.. Plz kan you help.. Thank you..

  2. Hi, I have applied for the R350 grant months ago and I have never recieved the grant, not even once. When I check my application status using my ID number and my cellphone it says ‘failed’,please assist me what can i do to fix this?

    1. You should call Sassa because there’s someone else who was applied your SRD grant using your details

      1. I have changed my number for I lost my first phone and i did it successfully !but now if i want to withdraw my 350 it says rong cell phone number or Id number what do I do??? Because all my applications have been approve and paid but I can’t withdraw!!!help please

    1. Hi can u help me to change my cell phone number for 350 and my account number I need to put my Shoprite account number
      Please help me

        1. Hi I did phone yous last week according my r350 cause I did loose my phone with that number now I have a new number but I did give all my details so they say that I’m gna get a sms bt I’m still waiting on the sms

      1. I have applied R350 last year so my phone was stolen and I forgot the number I have applied can you please help me to get that number.

      1. I have called Sassa office and told them I have change my number since from last year August 2023 till now they told me to wait for message,it’s Apri 2024

        1. I already changed my numbers but it’s doesn’t work at shop only check status i need sassa updates my numbers at shoprite or register it to shoprite

          1. I did report 3 months ago and this no feedback from Sassa even went to their office they couldn’t help, they said I must call the toll free number and I did that they said the same thing what can I do now?

      1. Please help me .I want to change my cell phone number in Srd 350 covid 19.
        I lost my phone , so I wanted to change numbers by using new number In srd 350.

          1. I’ve reported my sim card number for the 350r missing in last year, august and it still have not been changed

          2. Hi I tried to change my srd phone number but it shows failed… please assist me how to do it because I realised that I share a phone number with someone else

    1. Hi am shumikazi Leticia Msipa I lost the fone I used to collect my R350 grant 2023 April when I try to do swim swap I discovered that it blocked,ever since I’ve been trying to change my fone number by calling saasa offices but no hel till today, please help what must I do?..

    2. I have changed my number but when I try to collect it at ShopRite it is keeps on declining so I dnt know what could be the problem
      Cause checking my status is the new number that working but collecting it does want new number and I changed it around the 12 of march

  3. Hello good day I just need help because I have applied sassa R350,so now my sim card is been deactivated it doesn’t bring network, so now I was in need of help changing my old cellphone number to new cellphone number, because I was try to call at sassa office,I have being waiting for more than 2months they said the will contact me so they haven’t contact me yet

    1. Someone change my phone number I use during my application and I would lik to change my number and I don’t recall the email address

    1. I lost my sim card that I use to take my 350grant so I need change my number and use another sim card

        1. I tried to visit my nearest sassa but they couldn’t help me they say I must call sassa toll free and them do still the same they took all my details but since it haven’t change

    1. I me too I lost a sim and I can’t change my it
      And I can re apply my application
      It was cancelled on 2023 March

  4. When I put my number in it says invalid, or already activate ,than when I want to submit a report it says invalid guid ,and the WhatsApp number of Sassa isn’t responding ,what should I do

  5. H I need to change cellphone number because someone stole my ID number number and used it to regist R350 grant.

  6. I’m bongekile Nandi phakathi I have lost my ID card when I’m trying to apply for 350 grant status sad all rad active my 350 sassa. But did not receive their some body who using my ID iwant to put my cell number plz help me I,M orphan both parent have lost no income I receive

  7. Greetings my name is Someleze… Around April I lost my simcard and after I lost it my R350 start declining then I tried to change my phone number but still it’s failing all my details are riit even application ID but when I submit it says failed so what must I do can I get help

  8. How do I change my number😭😭😥
    I’m tired I can’t do anything 💔💔
    I don’t even receive my R350 grant

    Please help…poverty will kill me

  9. Simcard does not work anymore,called in to change number because it dit not wanted to proceed online so has change to the current number using so they said must wait for a message with link ..well here it shows online it takes 2 weeks but yet I’m still waiting from 10 October 2023.

  10. Good morning sassa im mapule Lilian Malwa mother of tokollo Sibusiso Malwa my child tokollo his child grant stop on 28 of August 2023 because of his age but his still in school his doing grade 11 so my child tell me to register him for 350 cause his qualifying to get 350 so last time I try to register him we get that someone registered him and we don’t whose that person cause even now when I try to register him it’s says his 350 grant is active my child never register himself Even me I never register him so we need your help for Changing number cause we want to use my child number we need to change that number serious is been 3 months my child not received his grant thank you.

  11. I’m old contact number is blocked. My new number is 06356317. Can you please change my number? Thanks in advance

  12. Someone is using my ID number for the srd grant now if I’m trying to do an application they say is already active bt it my first time m doing application so someone is using my identity

  13. Hi I have been trying to change my number because i lost sim card that I registered with and if I want to check online the number I have been trying to change to agree to let me check but when I go to the mall for money it says number not registered its been months since I last got R350

    New number I want to register is 07638717

  14. I’ve lost my number and can’t find application I’d when I go to the sassa website it ask me for my application I’d which I don’t have with me and when I write the 1 that appears when I check my status it fails I’ve tried several times and I also tried to report my lost number still it fails what can I do I even phoned sassa but they kept me waiting of which am not sure if they did it been 4 months now they kept me waiting

      1. Hi
        I haven’t received my grant since it all started it keeps approving but I never get a payday at all. Its well over 10 months and I’m in need of that money. Please help, thanks in advance.

  15. HI AM APHIWE GALADA I WAS APPLY A GRANT BECAUSE I HAVE A ASMATH SINCE I WAS BONE EVA SINCE I USED TRETIMENT OF ASMTHA POP WHEN IS THITER MY CHEST BUT I APPLY THEY ALSO GIVE ME A DATE FOR THE DOCTOR I GO TO THE DOCTOR I JUST MISS THE DATE I MUST RETURN TO SASSA THAT FORM CAMES TO DOCTOR AM JUST COMFUSE NOW I DON’T KNOW WHAT I MUST DO

  16. I lost my Sim card I don’t know the number I have registered with I didn’t even get a single 350 because I lost it soon

      1. Someone used my details to apply for the grant..i tried canceling the application to reapply but im unsuccessful please help

  17. Hi I already changed my phone number to my new phone number but im still waiting to get paid how long does it take before I can go get my money it’s been altogether 25 days now that I’m waiting

  18. unfortunately i have been trying to change my phone number for months now ,i have sent emails and even called sassa to ask for help because i recently found out that my R350 is going into another account that is not mine . i have also tried changing my details using the links given above but it says my identification number is not valid is there no other way we can be helped because i think that if there are so many people with the same problem then the people working at sassa might have more knowledge than we do and instead of helping us they watch us suffer while we continue to ask for help yet they might even be getting the money we keep asking help for.

  19. I was lost my application cell phone number ,I need to change it I forget my old cell phone number

    1. I lost my phone ..and I wanted to change my number..I went to SASSA but they told me to do it online ..so today I tried ..and it’s not the first time I try to change it online like they said ..but all I get is that my application has no guid..I don’t know what does that mean at all .

  20. I have a problem i lost my phone number that one i used when i apply now my application is approved but i don’t get a date

    1. Plz help me I lost my sim card I want to change it to this number 07346585 plz this imali address is for my Carson I don’t have a phone

  21. Hi my name is Malibongwe i lost my phone last month now i wish to change it on my Sassa Application because i don’t use it anymore even if i try to change my banking details i fail because of OPT

    1. Please read above article carefully already mentioned if you lost your sim you need to report this to SASSA immediately otherwise you cannot your SASSA account and also if you did not report you cannot change your number or bank details so it,s important to report first.

  22. Hy i have a problem i lost my cellphone Number which i registered my sasa with when i go to Pick and Pay they say i must give them the sms but i dont have any sms and i have 9 approved R350 i haven’t withdrew. I want to know once i change my number here how long will it take for the number to be changed and for me to get the msg so that i can withdraw.

  23. I’ve requested to change my number for the past 2 months due to the fact that I lost my phone,the agents are always telling me that they’ve sent my application to the head office for number changing and that I should wait for an sms … It’s been long and I haven’t received any sms yet

  24. l lost my sim card the one I used to register R350 and have been trying to change it I followed the steps of putting ID Number and Application number when I submit it keep on saying failed

  25. I need to know how can I get my R350 cash it’s busy telling me that am receiving money though that money is not mine

        1. Hi that link isn’t working I called sassa to change my number and email sassa was told it can take up to a year before my number can be changed cause they busy with backlog.this is really frustrating cause we apply cause we need the money now to buy food so after a year I’ll be dead of hunger.I don’t understand why the government don’t hire more staff to assist cause clearly this is a lot of work that technology can’t even assist with.I’m really dissapointed in sassa service. If they don’t decline a person for no reason then everything is delayed.next I’ll visit the offices so I can record after 1 year wait for another story

          1. I’ve being having this same issue .. lost my sim card in September .. tried uploading onda app but it’s telling me failed .. even thou I put my app id and my id number .. so I called sassa to update my number it’s gonna be 3months and my new number isn’t updated as yet .. sassa or our south African government is utterly useless .. our technology is so advanced these days so I clearly don’t understand the backlog issues .. it’s like they doing it manually or they just got useless agents behind the counters who just wanna sit and eat whole day .. I don’t understand how they can decline people so fast but not update a simple thing asa phone number

      1. Can you please at least help me.i really need help.

        My phone number for srd has been changed without my permission.

        Please please help me to find my srd money

          1. I did but they only gave me the number that has replaced my number and told me there’s nothing they can do

          2. MTN changed my cell phone number without my permission that no is 083495185 & I’m sharing this number with someone who is not familiar to me.

          3. Someone registered my srd grant,when I try to register I found out that I’m registered already,when I check status they say my number is wrong please assist me

          4. I did and they said they don’t fix 350 grands I need to go to the website and I did but nothing is changing

          5. Hey I lost my SIM card last year now that Im no longer working I can’t process my application when I try to change my number it needs OTP I tried different websites but still please help to to change my old number to new number so that I can appeal I’ve been declined for 2 months now it say NULL.

        1. Someone register my srd without my permission so I want to register myself and I don’t know his /he number

          1. Plz help me someone changed ma cell phone number and banking details nd i don’t know him\her.

        2. Please help me to get my sassa grd,because when I check status it says invalid,and o don’t know who changed my details,with out my permition

        3. Can you please help me I really need help my srd number change without my permission please please help me I really need my money

          1. I’ve lost my phone number actually someone is using the number where I replied on I need help cause I’ve lost my sim card please can someone assist me I need help please!

        4. Morning can you please anyone one who can help me I lost my srd number so now I want to change my old number help please

        5. Please help me update my cellphone contact details because i lost my previous cellphone i’ve contacted sassa 2x i even send an email even now they didn’t help me pleasw please ireally need your help

          1. Can you please help me i have lost my sim number that I’ve registered with

            Now it been a long time ago i can’t find my R350

          2. I lost my phone. And now I want to change my phone number coz somebody is getting my 350 help me kanala

          1. First report you sim then use online method as mentioned above to change it if you face invalid or failed then your number can be changed from office only.

          2. My phone was stolen please I tried to do the sim swap but it’s failed bcz the number I registered I get from hi bom outside so plz help me

          1. Hi today I went to Thokoza sassa office so that they help me how to change new number for 350 coz online doesn’t help I tried doing it many times …they just said they don’t deal with with srd cases …so what must I do ?

      2. I tried to change my phone number with the application ID but it says “failed” Can I call SASSA or will you help me?

      3. But I’m still trying and it can’t go through its busy saying failed all the time😩😥
        I want to assist my little sister change the number that we used to apply for her at first because we used a new phone with a new number that we don’t even remember

      4. I want to change my phone number. But I can’t find it how to update it
        Plz help me I have 1 year and 9months of approved but no paydates

      5. Hi guys it’s been a whole year now I can’t access my srd account and when I checked it out its says failed so I think someone changed my cell phone number without my permission so guys can you please help me

        1. I need to change my number because am no longer using this number and it’s been six months now am not getting 350

      6. My phone was stolen and I haven’t received any money ,whenever I try to reply it says this ID number has already been used ,what should I do plz help me out I really need this money

      7. Morning
        Would you please help me to change my contact number because I lost my SIM card and tried to do a SIM swap with no luck. I already tried to do it in a portal but it keep on saying, “failed”

      8. I used someone else’s phone number instead of my own cell phone number, now I would like to change the numbers and use my own number

      9. Please just want to change my number to my new one but keeps showing failed need money for kids school help please

      10. Please help I wanna change my banking details a friend of mine is receiving my grant cause she has access of my details she helped me to register using her cellphone cause I was not having a phone so now the cars I used to receive grant on tell me that the banking details were changed without me knowing please help

        1. I lost my number , reported it to the helpline but as soon as im cinnecting to a agent the call ends. Cant i do it online myself

          1. Process of SASSA Change Phone Number

            To change your SASSA number for SRD R350 and all other grants, including Disability, Old Age, Care Dependency, Child Grants, and more, follow this method. It works the same for all of them.

            Visit the SASSA services portal to access your SASSA account https://www.srd.sassa.gov.za/
            Enter your 13-digit South African Identity Number in the “ID Number” box.
            Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
            Click “Submit” to verify your identity as the original applicant.
            Select “Change Phone Number.”
            Provide your new cell phone number to update your SASSA application contact details.
            You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
            Enter the SASSA OTP code and click “Verify Pin.”
            You’ll receive another message to confirm your request to change your cell phone number.
            Click “Submit” to approve the number change.
            Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly

        2. O lost my Sim card when am trying to do Sim swap they told me that number is not registered in my name.how can I change that phone number to my numbers

          1. I’ve lost my digit that I’ve registered my R350 social grant and they gave someone else…how can I change my phone number because is not working there by the boxer stores even when I called the person to confirm it doesn’t go through

      1. Please someone registered my srd without my permission so I want to register myself and I don’t know his /he number

        1. Plz help me nd my phone number is 06607540 my my account number is 510521493 branch code is 6789 from Tymbank plz.

      1. Process of SASSA Change Phone Number

        To change your SASSA number for SRD R350 and all other grants, including Disability, Old Age, Care Dependency, Child Grants, and more, follow this method. It works the same for all of them.

        Visit the SASSA services portal https://www.srd.sassa.gov.za/ to access your SASSA account.
        Enter your 13-digit South African Identity Number in the “ID Number” box.
        Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
        Click “Submit” to verify your identity as the original applicant.
        Select “Change Phone Number.”
        Provide your new cell phone number to update your SASSA application contact details.
        You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
        Enter the SASSA OTP code and click “Verify Pin.”
        You’ll receive another message to confirm your request to change your cell phone number.
        Click “Submit” to approve the number change.
        Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.

          1. First you need to report your lost or stolen number then you can change your number if still you cannot change it Please visit SASSA office no other option.

        1. When your Application Online is submitted you cannot change anything until SASSA reject your Application in your case Please wait for Approval and then change your Number or Visit SASSA office.

    1. 0lyes I want to change my cell phone number for me , please I want to change the old number that I applied with it last from 2019 till now I, want to change or cancel old number and I will start working with that number 0796664402

    2. Afternoon I would like to change my old number as it got lost last year around april now am an able to get access to my sassa grant new number is 0763532529

      1. Application number is different thing which cannot be changed but you can change your personal Phone number linked with SASSA for that Please follow above steps.

    3. I have lost my phone number in 2020 now i don’t know them anymore i need to put the knew once but now im struggling

      1. You cannot change it because SASSA send OTP on number for verification if you don,t have OTP you can not do it First report to SASSA about lost number then try some times it works without OTP otherwise visit office and add new number.

    4. Hi I my house breaking in they did take all my belongings,and my simcard was in the second phone off mind now I want to change my phone number pls.

    5. Mr Mbuzeli Swelindawo
      7403233087
      I lose my cellphone 5 monthy ago but long tray to change my cellphone number its difficulty to change my Sim card number

    6. I lost my phone 3 months ago and I was busy trying to make sim swap it’s doesn’t work I know what do do now

    7. I need to change my phone number since my phone was stolen.I have reported several times n still my number is not dealt with.I Have waited for months now and still there’s no response.

    8. I don’t get any updates about my SA grant and previous months was decline so I need change my number so that I can see any update

    9. Kagisho Ronald Sekowa id 9302016321 don’t have a phone .the phone which he applied first time with it that person she ‘a a deceased. So I was trying to log an appeal for kagisho using my number

    10. I please need to change my srd number witch I apply with I have been approve with date payments but I lost my previous cell number the one I apply with please assist me

    11. I try to apply the 350 grant it says my grant is active.And didn’t apply before so please help me with my application.The number that i am using nw is 071327481

    12. Please help I’ve been trying to apply for unemployment Sassa grant but it’s failing to approve my application I’m more than 4month now unemployed!

    13. Hi sassa please I need to change my number from previous as I lost my phone and sim card I have new number and I haven’t received money the sassa I have source of income how because I don’t get money or any assistance of Money

    14. I want to changce my R350 number on please and my surname and my id application number is invalid when i put it in it does not work

    15. I tried to change my number. Cause I lost my phone and I entered my ID and Id application but went I submit it says failed

    16. Yes I need to change my number because my phone got lost.it been more that 7mouths that I try to get number back.

      1. I lost my phone number I don’t remember it and I can’t make an SIM swip because number wasn’t registered

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