SASSA Change Phone Number
SASSA Social Relief of Distress SRD R350 Grant and other social grants cannot function without your phone number and your South African ID. If you want to continue receiving the grant every month, it’s essential to keep your personal information up to date and there is no room for errors.
The process of SASSA Change Phone Number is simple and only takes 1 minute. Make sure you have the Identity card number that you used to apply for the SASSA SRD grant to change your number.
There are 2 main reasons For a Number Change
- Incorrect Contact Information in the SASSA grant Application.
- Sim Card lost, or Cell Phone Stolen.
Process of SASSA Change Phone Number
To change your SASSA number for SRD R350 and all other grants, including Disability, Old Age, Care Dependency, Child Grants, and more, follow this method. It works the same for all of them.
- Visit the SASSA services portal to access your SASSA account.
- Enter your 13-digit South African Identity Number in the “ID Number” box.
- Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
- Click “Submit” to verify your identity as the original applicant.
- Select “Change Phone Number.”
- Provide your new cell phone number to update your SASSA application contact details.
- You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
- Enter the SASSA OTP code and click “Verify Pin.”
- You’ll receive another message to confirm your request to change your cell phone number.
- Click “Submit” to approve the number change.
- Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.
Notice: Avoid frequent cell phone number changes. SASSA advises beneficiaries against multiple monthly changes, as this may affect monthly grant payments, causing delays in Sassa Reapplication approval and potential until verification is complete.
Report SASSA about Stolen Phone / SIM Card
If your cell phone is stolen or you lose your SIM card, which is registered to your SASSA application, you need to follow these steps to change contact details with SASSA without OTP.
- SASSA officials warn that if you have lost your cell phone number report this incident to SASSA immediately.
- To report your stolen registered cell phone number to SASSA click on this link: https://srd.sassa.gov.za/sc19/auth
- Enter your ID Number.
- By submitting your ID number you confirm that your cell phone number used for SASSA SRD R350 grant application was changed without your permission.
- Confirm your choice with Yes or No.
Reminder for Beneficiaries
- Log in to your SASSA account and check your SASSA status. If it displays ‘record not found,’ directly contact the SASSA helpline at 0800 601 011 to block your payments.
- Proceed to the Change Phone Number process online to update your contact details.
- Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.
Ive been struggling to change my phone number since beginning of the year it just says failed, when i try to block the number I applied with it says invalid. I called several times no changes are made so i don’t understand whats the issue
I have lost my cellphone and fordlhot my cellphone number that i registered in SDR R350 I have made contact with sassa to change my contact details they said i will het an OTPpin in 14 days and its been more then a month to get the OTP PIN when i contact the number it say something of they experience high call volume
It’s been 9 Month waiting for my new number I’ve already go there in sassa centre in Athlone but they didn’t change it there’s new number 07361550 I’m still waiting these guys are racist because they just help coloureds only
I’dnt receive payment 6months now I waiting for verification message
Hi my phone got stolen since 2021 and I needed to reapply for R350 I forgot the number that I registered with on srd grant so I needed to reapply and put on my new cellphone number
I lost my phone that I apply with it 350 and now my number is used by someone now I want to change it
I lost my sim I can’t get my money now ,and I want to change numbers please help
Hi I’m Thembinkosi I want to add my phone number because I haven’t received any r350 from 2023 since I registered
Hi my name is matankiso I lost my mtn sim card now I want to change my number so that I can receive my R350
I want to change my srd sassa number because I lost my old number and since I lost it we don’t eat anything at home I hope you can help me fast.
I lost my cell phone n it’s no longer available on MTN the other person is using it I want to change my 350 grant
I’m not getting no update but I’ve received first massage about bank details I can’t complete it I can’t help
Hello The name is Karabo
I applied for R350 using my previous numbers so I lost my phone and can’t check the status of my application and I’ve even stopped receiving it due to those problems if I could change the numbers of registration
hi i los my sim and try to change my number for 8 months but no verification sms has com tru I call more then 10 times
Hey am lindile I lost my sirm card and I called sassa I told them about it but they said I must wait for 14 day but I can today am still waiting but they unavailable can you help
If You changed your Number Please Check Your Status if will show the Number Updated Notification sassacheck.com
My 350 says approved but no playdates I lost my sim card
I’m Nolwandile Mnxeba ilost my Phone number that I used to apply for R350 so I want to change my number and add my bank account details
Hello I lost my sim card and I can’t do a sim swipe because is no longer registered at the vodacom system also I was cancelled the R350 because I was in the contract job
I need help please
Someone took my ID and registered for r370 without my permission
Now I’ve been trying to register for r370 and it’s says I already registered and that person used his/hers cellphone number and I don’t even know him/her and I don’t even have his/her cellphone number
Please help me
My daughter is 18 years old now .I am struggle to apply for 370 for her .What must I do is there any advise
You can Apply for SASSA here https://sassacheck.com/sassa-online-application/
I lost my Sim card and now they don’t appear for payment months
Hi trying to change my number lost my SIM card
So I can lodge an appeal
The portal is always only showing
Hi my name is mzwandile I lost my phone and I tried to update my contact but it keept failing I called sassa for this situation they said my contact will be updated in 14 days and even now I’m still waiting and when I try to call again they are always unavailable can you please help
Hey I lost my phone so how to change my number in to my 370
Hi i lost my phone so how do i change my numbrer in to my 370
Provide your old number and your I’d number,in order for us to update your contact information.
My aunty lost her number which she applied for 350
hy my name simphiwe i’ve been waiting for 19 moths for my number to change until now and when i change onlin it says faild
Am trying to change my number to a new number lost the old number
I lost my Sim card and now they don’t appear for payment months