How to Get SASSA OTP Code (One Time Pin)

Whenever you access your grant account, you will receive a SASSA OTP Code for verification. This OTP, also known as One Time Pin means a unique verification code that has a limited validity of less than 15 minutes. This is why you should keep your phone nearby when logging into your SASSA account to quickly receive your PIN code.

The problem arises when you try to change cell phone number used for your SRD grant and don’t know how to obtain the OTP code. Well, we are here to assist you and guide you through the process of successfully obtaining your verification OTP for the R350 grant or other social grants account.

SASSA OTP Code Not Received

In a situation when you face an OTP code failing to arrive, and you believe Sassa OTP expired, this issue can be resolved with another attempt. We recommend following the provided steps to obtain your OTP Code correctly.

  • Error Message “SASSA OTP Code Not Received”

When try to enter the wrong OTP code several times, an ‘invalid token” error will appear on the display saying “already requested in 24 hours.

  1. Wait for 24 hours and request a new OTP Code.
  2. Keep your phone in a stable location with an active network connection to receive OTP instantly.
  3. Double-check that you have entered the correct cell phone number associated with your SASSA account.
  4. If you still haven’t received the OTP after 24 hours, you can contact Sassa to fix the issue.

Contact SASSA Phone for OTP Code

  1. Dial Toll-Free Call Centre Number: 0800 60 10 11
  2. Reach SASSA Email: [email protected]
  3. Use SASSA WhatsApp Number: 082 046 8553
  • Important Notice: Do Not Share your OTP Code with anyone. SASSA now sends OTPs to both email and phone numbers to boost security and accessibility, even during cell phone service issues. If you haven’t provided your email in your grant application, you won’t receive email OTPs. Your cellphone number will stay the primary source for receiving verification OTPs.


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  1. Hie…pliz help l lost my number that l used when registering for R350 grant so pliz help l want to change it to my new number

    1. Hi I have the same problem it’s been 3 mouths now I’m trying too get my 💰 help me plse what must I do plse

  2. Hi I’m Jerry since 2019 busy Applied for R350 Grant I don’t get Access. Even now i try nothing happened please can you check for me what’s wrong.

      1. Hi Bonga malandula l want to change my cellphone number 067348360 that’s my new cell phone number

  3. Hi my name is lebohang tshabalala Richard help me about my R350 I have 6 mouths my 350 is approved only not gave me date to collect that money id number is 900125547108

  4. I have not been receiving my srd from November 2022 till now .when I check my status it says appld I can’t even appeal or reapply. Please help hence I’m relying on the R350 as I’m not working.

        1. Hi I simply need to change my phone number,if you’d be so kind to assist me with the necessary information I would have so much appreciate it.thanks.

          1. Can you please help me,after I lost my number on October my payment just stopped I can’t teach my account no metter what I do,I can’t even change my contact number, what must I do?

      1. Hi I am Avela Mpumlo the person who did for me 350 is no longer available and I don’t have his number for application ID I can’t even check status when I try to re apply it says I am already registered

    1. My name is Mukelani Mzobe. I change my number because I lost my number. So I have new cellphone number .New number 0788158551

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