SASSA Card Declined at ATM

Having your SASSA card declined at ATM can be a frustrating experience, especially when you are trying to withdraw your approved SRD R350 grant or monthly social grant payments. Whether it happens at an ATM, a retail store, or the Post Office branch you have selected as your preferred SASSA payment method to receive your grant funds, it is important to understand why your card was declined so you can take the necessary steps to fix the issue.

SASSA Card Declined

1. Check your SASSA balance to ensure you have sufficient funds for the transaction before assuming your card is not working.
2. If you have entered the wrong PIN multiple times, your SASSA card may be temporarily locked, blocking any transactions.
3. If your card is blocked, call the South African Postbank customer service number at 0800 53 54 55 to have it unblocked and functional again.
4. If you suspect your card has been deactivated due to inactivity, visit your nearest Post Bank branch with your ID and the declined SASSA Gold card to resolve the issue.

• Notice: If you have forgotten your SASSA card PIN, visit the Post Bank branch to reset it.

Check Your Old SASSA Grant Card for Payments

If you’ve recently switched to the new SASSA Gold card, remember to check your old SASSA grant card. Your SASSA payments for R350 and social grant might have been sent to the old card, and you can still use it to claim your funds. It is also important to keep your card in good condition with no physical damage and always confirm the validity of your SASSA card expiry.

Reasons for SASSA Card Declined at ATM Transactions

1. Your SASSA card will be declined when your account balance has insufficient funds and it does not cover the transaction amount.
2. If your card is damaged, it will not work at any ATM or retail store for money transactions. Visit the Post Bank branch to apply for SASSA card renewal.
3. Your SASSA grant card may be deactivated due to inactivity or security concerns. Contact the Post Bank helpline to reactivate and unblock your card.
4. Sometimes SASSA grant card get declined due to network or technical issues at the ATM. Try using a different ATM to complete your transaction.

If your SASSA card lost, it is crucial to report it to the authorities immediately to request for a replacement card, ensuring you continue to receive your grant payments and prevent misuse.

Contact SASSA Helpline for Support

To obtain assistance, call SASSA helpline at 0800 60 10 11. You will get the help to reactivate your card and escalate your request to the Post Office for priority support.

• Important Reminder: Keep your contact information up to date with SASSA to avoid issues with communication, grant payments, and verification. The phone number registered with your SASSA application should remain active and remain registered in your name to ensure your grant security.