Lost SASSA Card: Apply for Free Replacement in 2025

If you’ve lost SASSA card or it’s been stolen, report it immediately by calling the SASSA helpline at 0800 60 10 11 to prevent unauthorised use. Once your SASSA lost card is blocked, you can apply for SASSA card replacement to ensure you continue receiving your grant from the next month’s payment date.

Lost SASSA Card: Apply for Free Replacement

Postbank is responsible for issuing cards to SASSA grant beneficiaries who don’t have a bank account, allowing them to withdraw their monthly grant payments at Post Office (SAPO) branches and authorised retailers which includes the Shoprite, Pick n Pay, Checkers, Usave, Spar, and Boxer.

If you’ve lost your SASSA card, immediately contact the SASSA helpline at 0800 60 10 11 to report it, or visit your nearest Post Office, SASSA office, or Postbank card replacement site. You’ll need to present your South African ID card for identity verification. Once your details are confirmed, a new card will be issued.

If your Gold card is lost, you will transition to the new Postbank black card and receive it on the same day, with no waiting period. However, if you’ve lost your black card, the replacement will be processed and delivered within 7 to 10 working days.

Once you’ve received your replacement card, activate it at any Post Office ATM or supported retailer. After activation, you’ll be able to transfer your grant money to your personal bank account or withdraw cash whenever you need it, just like before.

Note: You can check your SASSA balance without going to an ATM or POS machine, which helps you stay informed about your funds anytime.

SASSA Card Replacements Now Upgraded to Black Cards

All SASSA card renewals and replacements have now transitioned to the new Postbank black card system for free. The old gold cards have been permanently discontinued, and beneficiaries can no longer request a gold card in 2025 and beyond.

Each SASSA beneficiary is allowed one free card replacement per year under Postbank’s financial inclusion programme and SASSA’s social welfare policy.

However, if you lose your card more than once in a year, a replacement fee of R26 will be charged for each additional card. This amount will be deducted from your next month SASSA grant payment.

We advise you to keep your SASSA card safe and never share your card or personal information with anyone. This helps protect your card from fraud or theft, and avoid unnecessary fees.

New SASSA Postbank Black Card Benefits

The new Postbank black card supports South Africa’s national payment system and provides key benefits for grant recipients:

• One free card replacement per year.
• Three free cash withdrawals per month at SASSA partnered retail stores.
• One free printed monthly statement at SASSA office, Post Office, or Postbank branches.

Update for SASSA Gold Card Holders

Visit your nearest Postbank site to collect your Postbank Black Card for free. SASSA and Postbank have confirmed that gold cards are no longer replaced or renewed, as they have been officially discontinued. If you do not switch to the black card, you may no longer receive your future grant payments.